DETAILS

LUCILLE will never EVER share your information with anyone.

LUCILLE ships from Amsterdam, Netherlands via PostNL, DHL and UPS.

Shipping within the Netherlands - PostNL (1-3 days).
Shipping within the EU - DHL Economy/Express (1-3 days).
International Shipping - UPS or DHL Express (2-7 days).

LUCILLE uses PostNL, DHL, or UPS for all deliveries. Rates are calculated based on destination and weight of the package. For international deliveries, all additional taxes, customs and import duties imposed by the customer's local government are the responsibility of the customer.

If you would like your order expedited, delivered overnight express or sooner, we can accommodate you. Please email us,  info@shop-lucille.com with any special requests.

Once your item has shipped, LUCILLE will email you your tracking number. LUCILLE is not responsible for loss or damage incurred by the carrier or upon delivery. 

 

We do not offer refunds.

Returns are allowed for exchange and/or store credit within 7 days of in-store purchase or delivery of online purchase. Shipping/customs costs are not refundable.

Store credit will be issued in the form of a LUCILLE gift card. Our store credit/gift cards are valid for infinity.

Returned items must be in the same condition and original form in which they were received: unworn, unwashed, with receipt, and tags intact.

Please contact us, info@shop-lucille.com before returning any merchandise. LUCILLE reserves the right to refuse any returned item.

Customers are responsible for return shipping costs.

RETURNS ADDRESS //

LUCILLE

VAN WOUSTRAAT 52H 1073LM

AMSTERDAM, NETHERLANDS

Spread the love! You can purchase gift cards online, by email or phone. There is no expiration date. Purchased gift cards are emailed to the customer and have a unique code and QR code. Gift cards are forever!!!